How do I move Virgin Media when I move house?
Short answer
Check the new postcode on Virgin Media's moving page, then tell it your moving dates. Moving costs £20, or £35 if you change package, and you keep your current contract. With a self-install kit you can be online in as little as 3 days; an engineer installation usually takes 7 to 14 days.
If Virgin Media is not available at the new address, it says you will need to cancel your services.
Updated
£20
Virgin Media's transfer fee, or £35 if you change package
3 days
Quickest move with a self-install kit
7 to 14 days
Usual wait when the new home needs an engineer
See broadband deals at your new address
Pick your new address to see the broadband deals available there, beside the other bills for the move.
Virgin Media's network does not reach every street, so the first step is its postcode check. This is what it charges, how long the move takes, what happens to your contract, and what to do if it cannot reach your new home.
How do I tell Virgin Media I am moving house?
Check the new postcode, then give Virgin Media your moving dates.
- Start with the postcode check on Virgin Media's moving page: it tells you whether Virgin Media is available at the new home and whether you can self-install or need an engineer.
- Then tell Virgin Media your moving dates: when to disconnect the old home and when to activate the new one.
- Virgin Media says it needs at least a day between disconnecting and activating, and can activate the new home from the next day.
- You can manage the move through Virgin Media's Live Chat.
Sources (1)
- Virgin Media: moving home (read 1 November 2026)
Does Virgin Media charge for moving house?
Yes: £20, or £35 if you change package.
- Virgin Media says there is a £20 charge to cover moving your services to the new address, or £35 if you are changing package.
- You keep your current contract when you move.
- If you change your mind about taking Virgin Media with you and you are still in contract, Virgin Media says you may have to pay an early cancellation fee.
Sources (1)
- Virgin Media: moving home (read 1 November 2026)
How long does it take to move Virgin Media?
As little as 3 days with a self-install kit, or around 7 to 14 days with an engineer.
- With a self-install kit, Virgin Media says you can be online in as little as 3 days, or on a later date that suits you.
- If the new home needs an engineer installation, Virgin Media says it usually takes around 7 to 14 days.
- Look for a Virgin Media socket at the new home: Virgin Media's guides explain what to look for and what to do if there is none.
Sources (1)
- Virgin Media: moving home (read 1 November 2026)
What if Virgin Media is not available at my new address?
Virgin Media says you will need to cancel.
- Virgin Media's postcode check tells you if it is not available at the new address.
- If it is not, Virgin Media says you will need to cancel your services, and points you to its page on leaving.
- Ofcom suggests checking coverage at the new property before you move, and says that if you change provider you need to cancel your current contract and arrange a start date for the new service in time for the move.
Sources (2)
- Virgin Media: moving home (read 1 November 2026)
- Ofcom: moving home? Top tips for keeping connected (updated 5 July 2023) (read 1 November 2026)
What are the steps to move Virgin Media to a new home?
Four steps, from the postcode check to the day the services go live.
- 1
Check Virgin Media at the new postcode
The check says whether Virgin Media reaches the new home and whether you can self-install.
- 2
Tell Virgin Media your moving dates
Choose when to disconnect the old home and when to activate the new one, leaving at least a day between.
- 3
Pay the transfer fee
Moving costs £20, or £35 if you change package, and your current contract carries on.
- 4
Set up with the kit or the engineer
A self-install can be live in as little as 3 days; an engineer installation usually takes 7 to 14 days.
Sources (1)
- Virgin Media: moving home (read 1 November 2026)
Where does Taupia fit when I move with Virgin Media?
- The address block above lists the broadband deals for your new address, beside its council tax band and charge, its water company and its energy supplier. Deals are listed for the postcode, and Virgin Media is checked for the exact address.
- Taupia compares energy, broadband and mobile deals and switches once your household approves. Nothing changes without your approval.
- Taupia does not set up council tax or switch water, and it does not move your Virgin Media account: tell Virgin Media yourself, and keep it if it suits you.
- Taupia is free to use.
Moving house with Virgin Media: common questions
Does Virgin Media charge for moving house?
Yes. Virgin Media says there is a £20 charge to cover the cost of moving your services to your new address, or £35 if you are changing package. You keep your current contract, and with a self-install kit you can be online in as little as 3 days.
Can I cancel Virgin Media if I move house?
If Virgin Media is not available at your new address, it says you will need to cancel your services. If it is available and you decide not to take it with you, contact Virgin Media; if you are still in contract, you may have to pay an early cancellation fee.
How long does it take to move Virgin Media?
With a self-install kit, Virgin Media says you can be online in as little as 3 days, or on a later date that suits you. If your new home needs an engineer installation, it usually takes around 7 to 14 days. Leave at least a day between disconnecting and activating.
Do I keep my Virgin Media contract when I move?
Yes. Virgin Media lists keeping your current contract as part of moving with it. The £20 transfer fee covers moving your services, rising to £35 if you change package at the same time. Check the new postcode first, because Virgin Media is not available at every address.
The rest of the move
Virgin Media's own pages, the regulator's advice and the guides for the other bills.
Setting up the bills at your new home?
Pick your new address above to see the broadband deals there, beside its council tax band and charge, water company and energy supplier. Taupia is free, and nothing changes without your approval.
Cite this page
Taupia. "How do I move Virgin Media when I move house?". Last updated 1 November 2026. https://taupia.com/move-home/virgin-media-moving-house