How do I move Plusnet broadband when I move house?
Short answer
Call Plusnet's moving team on 0330 123 9123 at least four weeks before you move, and no more than 90 days ahead. Plusnet does not charge for the move if you take out a new contract; if you stay on your existing one, it may charge a £65 home move fee.
The service should go live within a few days of moving in.
Updated
4 weeks
Minimum notice Plusnet asks for, and no more than 90 days
£65
Home move fee Plusnet may charge if you keep your contract
£0
Move fee on a new Plusnet contract
See broadband deals at your new address
Pick your new address to see the broadband deals available there, beside the other bills for the move.
Plusnet moves broadband by phone, through its moving team. This is the notice it asks for, what the move costs and how soon you are online, with Ofcom's advice for when you switch instead.
How do I tell Plusnet I am moving house?
By calling its moving team at least four weeks before you move.
- Plusnet asks you to call its moving team on 0330 123 9123.
- Let it know at least four weeks before your move-in date, but no more than 90 days in advance.
- Plusnet says your service should go live in your new home within a few days of moving in.
Sources (1)
- Plusnet: moving house or change of address (updated 19 December 2025) (read 14 November 2026)
Does Plusnet charge to move broadband?
Not on a new contract. Keeping your existing one can cost £65.
- Plusnet says it will not charge you for moving home if you take out a new contract.
- If you stay on your existing contract, Plusnet says you may be charged a home move fee of £65.
- Ask what a new contract costs a month and how long it runs before you choose: avoiding the £65 is only worth it if the new price suits you.
Sources (1)
- Plusnet: moving house or change of address (updated 19 December 2025) (read 14 November 2026)
What happens to a Plusnet landline when I move?
Plusnet's landline packages end in January 2027.
- Plusnet's moving page says its landline packages will not be supported from January 2027, because of the digital switch-over.
- If you rely on a landline, ask Plusnet what replaces it at the new address before you book the move.
- Ofcom suggests checking broadband and mobile coverage at the new property before you move, with its coverage checker.
Sources (2)
- Plusnet: moving house or change of address (updated 19 December 2025) (read 14 November 2026)
- Ofcom: moving home? Top tips for keeping connected (updated 5 July 2023) (read 1 November 2026)
Should I take Plusnet with me or switch provider?
Moving is a natural point to compare, because Plusnet's move is free only on a new contract.
- If you are signing a new contract anyway to avoid the £65 fee, compare it with the deals for the new address first.
- If you are still in your minimum term and Plusnet can supply the new home, leaving early can mean an early termination charge. Check your contract before you switch.
- If you change provider, Ofcom says you need to cancel your current contract and arrange a start date for the new service in time for the move.
Sources (2)
- Plusnet: moving house or change of address (updated 19 December 2025) (read 14 November 2026)
- Ofcom: moving home? Top tips for keeping connected (updated 5 July 2023) (read 1 November 2026)
What are the steps to move Plusnet broadband to a new home?
Four steps, from calling Plusnet to getting online at the new address.
- 1
Call the moving team four weeks ahead
Call 0330 123 9123 at least four weeks before your move-in date, and no more than 90 days ahead.
- 2
Choose a new contract or keep yours
A new contract means no move fee. Keeping your existing one may cost £65. Compare the monthly prices first.
- 3
Ask about your landline
Plusnet's landline packages end in January 2027, so ask what replaces yours at the new address.
- 4
Get online at the new home
Plusnet says the service should go live within a few days of moving in.
Sources (1)
- Plusnet: moving house or change of address (updated 19 December 2025) (read 14 November 2026)
Where does Taupia fit when I move with Plusnet?
- The address block above lists the broadband deals for your new address, beside its council tax band and charge, its water company and its energy supplier. Deals are listed for the postcode, and Virgin Media is checked for the exact address.
- Taupia compares energy, broadband and mobile deals and switches once your household approves. Nothing changes without your approval.
- Taupia does not set up council tax or switch water, and it does not move your Plusnet account: tell Plusnet yourself, and keep it if it suits you.
- Taupia is free to use.
Moving house with Plusnet: common questions
How much notice does Plusnet need when I move house?
Plusnet asks you to let it know at least four weeks before your move-in date, but no more than 90 days in advance. Call its moving team on 0330 123 9123 with your new address and moving date.
Does Plusnet charge a home move fee?
Plusnet says it will not charge for moving home if you take out a new contract. If you stay on your existing contract, it says you may be charged a home move fee of £65. Compare the new contract's monthly price before you choose.
How long does it take to move Plusnet broadband?
Plusnet says your service should go live in your new home within a few days of moving in, if you give it at least four weeks' notice. Calling late can mean a longer wait, so book the move as soon as you have a date.
What happens to my Plusnet landline when I move?
Plusnet's moving page says its landline packages will not be supported from January 2027, because of the digital switch-over. If you rely on a landline, ask Plusnet what replaces it at the new address when you book the move.
What should I do if I am leaving Plusnet when I move?
Ofcom says that if you change broadband provider when you move, you need to cancel your current contract and arrange a start date for the new service in time for the move. Check your Plusnet contract for any early termination charge first.
The rest of the move
Plusnet's own pages, the regulator's advice and the guides for the other bills.
Setting up the bills at your new home?
Pick your new address above to see the broadband deals there, beside its council tax band and charge, water company and energy supplier. Taupia is free, and nothing changes without your approval.
Cite this page
Taupia. "How do I move Plusnet broadband when I move house?". Last updated 14 November 2026. https://taupia.com/move-home/plusnet-moving-home