What happens to your mobile contract when you move house?
Short answer
Your mobile contract moves with you: update the billing address and check coverage at the new home with Ofcom's checker, and ask about Wi-Fi calling if signal is poor. To switch networks, text INFO to 85075 for any exit fee and PAC to 65075 to keep your number. Moving home does not let you leave a contract without an exit fee.
Updated
65075
Text PAC here to switch and keep your number
85075
Text INFO here to check your exit fee first
1 working day
For the switch, once your new provider has your code
Your mobile does not come with the address, so a move changes two things at most: your billing address and your signal.
Your mobile after the move, case by case
| At the new address | What to do |
|---|---|
| Signal is fine | Update your billing address and keep your plan. |
| Signal is weak indoors | Ask your provider about wifi calling, which makes calls over your broadband. You might need to ask for it to be switched on. |
| Another network covers the address better | Text INFO to 85075 to check your exit fee, then switch with a PAC to keep your number or a STAC for a new one. |
| You are out of contract | You can usually leave without a fee, so compare deals before you stay. |
| Broadband is not live yet | Check your data allowance before your phone becomes the household's connection. |
Will my phone get signal at the new address?
Check before you move. Coverage differs by network, and indoor signal also depends on the building.
- Ofcom's coverage checker shows predicted coverage from each mobile provider at a location, so you can compare networks at the new address before you move.
- Building materials affect indoor signal. Ofcom names thick stone walls and slate roofs, and also newer glazing and materials used for insulation.
- Some providers offer wifi calling, which lets you make calls over your broadband. You might need to contact your provider to activate it, and calls are typically included in your normal minutes allowance.
Sources (2)
- Ofcom: broadband and mobile checker (read 28 September 2026)
- Ofcom: improving your indoor coverage (read 28 September 2026)
What do I need to do about my mobile when I move?
- 1
Update your billing address
Change the billing and contact address on your mobile account so letters and account checks use the right details.
- 2
Check coverage at the new address
Look the address up on Ofcom's checker and compare networks, especially if you will work from home.
- 3
Check your contract status
Text INFO to 85075, free, to find out whether you would pay a fee to leave your contract early.
- 4
Switch if the signal or price is wrong
Request a PAC by texting PAC to 65075 to keep your number, or a STAC by texting STAC to 75075 if you want a new one. Give the code to your chosen new provider within 30 days; requesting it alone does not start the switch.
- 5
Keep the renewal date
Note when your minimum term ends, so the plan does not roll on at a price you did not choose.
Sources (2)
- Citizens Advice: check how to switch your internet, phone or TV provider (read 28 September 2026)
- Ofcom: broadband and mobile checker (read 28 September 2026)
Can I leave my mobile contract early because I have moved?
Not usually for free. Check before you switch.
- The cases where Citizens Advice says you might be able to cancel without a fee include signing up less than 14 days ago by phone or online, a price rise your contract did not allow for, and a fixed-length contract that has ended. Moving house is not on its list.
- You might have to pay to leave early even if your provider does not offer the same service in your new area. It is worth explaining your situation, because the provider might reduce or remove the fee.
- If your contract started on or after 17 January 2025, it should say exactly how much the price will go up each year.
Sources (1)
- Citizens Advice: cancelling a phone, TV, internet or mobile contract (read 28 September 2026)
Mobile questions when you move house
Do I need a new mobile contract when I move house?
Usually not. Update your billing address and check signal at the new home, and switch only if the coverage or the price is wrong.
Can I cancel my phone contract if I move and have no signal?
Not always for free, even if the service does not reach your new area. Explain the situation to your provider, which might reduce or remove the fee, and ask about wifi calling.
How do I switch mobile provider and keep my number?
Text PAC to 65075, free. The reply tells you any charge for leaving early, and your new provider completes the switch within one working day of getting the code.
Does Taupia replace my mobile provider?
No. Your contract stays with your provider and you pay it directly. Taupia compares mobile deals and keeps your contract end date with your other bills.
Connect mobile admin to the rest of the move
The renter guide covers every bill in a first rented home. The rest help you time the mobile decision.
Check your mobile deal in Taupia
Taupia compares mobile deals and keeps your contract end date next to your other bills. You pay your provider directly at the price you agree with them, and nothing changes without your approval.
Cite this page
Taupia. "What happens to your mobile contract when you move house?". Last updated 20 October 2026. https://taupia.com/move-home/mobile-bill-setup