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Move-home guide

How do I move EE broadband when I move house?

Short answer

Call EE at least 3 weeks before you move: 150 from an EE phone or 0330 123 1105 from any other. If EE offers the same services at the new address, it moves your plan and pricing over, with no activation or connection fee for broadband.

New equipment carries a delivery charge, and an engineer visit may cost extra.

Updated

  • 3 weeks

    Notice EE asks for before your moving date

  • £0

    EE's activation or connection fee for broadband when you move

  • 2 days

    How early new equipment usually arrives before go-live

See broadband deals at your new address

Pick your new address to see the broadband deals available there, beside the other bills for the move.

You pick your exact address on the next screen. Nothing is priced before that.

England, Scotland and Wales. Deals are listed for the postcode, and Virgin Media is checked for the exact address.

EE moves broadband to a new address by phone. This is what EE asks for, what it can charge and what happens on moving day, with Ofcom's advice for when you switch instead.

How do I tell EE I am moving house?

By phone, at least 3 weeks before you move.

  • EE asks you to get in touch at least 3 weeks before your move. If your move is sooner than that, it says to call straight away.
  • Call 150 from an EE phone, or 0330 123 1105 from any other phone.
  • EE checks what it can offer at the new address. If the same services are available, it transfers your current plan and pricing.
  • You can follow the order's progress on EE's orders page once it is placed.
Sources (1)

Does EE charge to move broadband to a new home?

Not for activation or connection, but equipment and engineers can cost.

  • EE says there are no activation or connection fees for moving broadband.
  • If you need new equipment, EE charges for delivery.
  • If your new home needs an engineer, EE says it will tell you, and there may be a cost for the visit.
  • If you have a phone line only, EE says it may charge a connection fee.
Sources (2)

What happens on moving day with EE?

Equipment usually arrives two days before the service goes live.

  • EE says new broadband equipment usually arrives two days before your new service goes live.
  • On an Ultimate or Premium plan, EE says to plug in your Connectivity Backup or 4G Mini Hub to stay online until the broadband is live.
  • If EE cannot offer the same services at the new address, it says it will tell you what alternatives are available. Check your contract for any early termination charge before you cancel.
  • Ofcom suggests checking broadband and mobile coverage at the new property before you move, with its coverage checker.
Sources (3)

Should I take EE with me or switch provider?

Take EE if you want the same plan at the same price. Compare first if your contract has ended.

  • Taking EE with you keeps your current plan and pricing where the same services are available, with no activation fee.
  • If your minimum term has ended, compare the deals for the new address before you book the move: moving is a natural point to check you are not overpaying.
  • If you change provider, Ofcom says you need to cancel your current contract and arrange a start date for the new service in time for the move.
Sources (2)

What are the steps to move EE broadband to a new home?

Four steps, from calling EE to getting online at the new address.

  1. 1

    Call EE at least 3 weeks ahead

    Call 150 from an EE phone or 0330 123 1105 from any other, with your new address and moving date.

  2. 2

    Check what EE offers at the new address

    If the same services are available, EE moves your plan and pricing over. If not, ask what the alternatives cost.

  3. 3

    Look out for equipment and any engineer visit

    New equipment usually arrives two days before go-live. EE tells you if an engineer is needed, which may cost extra.

  4. 4

    Use a 4G backup if your plan has one

    On an Ultimate or Premium plan, plug in the Connectivity Backup or 4G Mini Hub until the broadband is live.

Sources (2)

Where does Taupia fit when I move with EE?

  • The address block above lists the broadband deals for your new address, beside its council tax band and charge, its water company and its energy supplier. Deals are listed for the postcode, and Virgin Media is checked for the exact address.
  • Taupia compares energy, broadband and mobile deals and switches once your household approves. Nothing changes without your approval.
  • Taupia does not set up council tax or switch water, and it does not move your EE account: tell EE yourself, and keep it if it suits you.
  • Taupia is free to use.
How Taupia is free to use

Moving house with EE: common questions

How much notice does EE need when I move house?

EE asks you to get in touch at least 3 weeks before your move, and to call straight away if your move is sooner than that. Call 150 from an EE phone or 0330 123 1105 from any other phone, with your new address and moving date.

Does EE charge to move my broadband?

EE says there are no activation or connection fees for moving broadband. New equipment carries a delivery charge, an engineer visit may cost extra, and a phone-only line may carry a connection fee. Ask what applies to you when you call.

Will my EE contract and price stay the same when I move?

EE says that if the same services are available at the new address, it can transfer your current plan and pricing over. If they are not, it tells you what alternatives are available, so ask what each one costs before you agree.

How do I stay online while my EE broadband moves?

On an Ultimate or Premium plan, EE says to plug in your Connectivity Backup or 4G Mini Hub until the broadband is live at the new home. New equipment usually arrives two days before the new service goes live.

What should I do if I am leaving EE when I move?

Ofcom says that if you change broadband provider when you move, you need to cancel your current contract and arrange a start date for the new service in time for the move. Check your EE contract for any early termination charge first.

The rest of the move

EE's own pages, the regulator's advice and the guides for the other bills.

Start here

Broadband exit fees when you move house

Recommended

When leaving a broadband contract because you move costs money, and when it does not.

Official references

Setting up the bills at your new home?

Pick your new address above to see the broadband deals there, beside its council tax band and charge, water company and energy supplier. Taupia is free, and nothing changes without your approval.

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Cite this page

Taupia. "How do I move EE broadband when I move house?". Last updated 14 November 2026. https://taupia.com/move-home/ee-broadband-moving-home