Moving house with Anglian Water: register, meters and help

• ✓CCW lists Anglian Water's area as the East of England.
• ✓Anglian Water: if you are moving within its region, register for MyAccount and tell it about the change of address, or fill in its online form.
• ✓Anglian Water: have your previous account number if you were already its customer, the full postal address of your old and new property, and your water meter reading for both.
• ✓Anglian Water: once you are in, read your meter if you have one and send the reading as soon as you can, so your bill is accurate.
• ✓Ofwat: under the current legislation, household customers are not able to change their water supplier or sewerage service provider. The company that supplies your property depends on where you live.

Sources: Anglian Water: moving home (read 13 October 2026); CCW: find your water company (read 13 October 2026); CCW: what if I move to a property with a meter? (read 13 October 2026); Ofwat: changing supplier (read 13 October 2026)

• ✓Anglian Water: around 90% of its customers pay for water based on how much they use.
• ✓Anglian Water: between April 2025 and April 2030 it is fitting more meters and moving customers onto measured charges, in phases. The areas switching from 1 April 2026 are Norwich, Peterborough, Lincoln, Ely, Wellingborough and Rushden.
• ✓Anglian Water: if there is already a meter at your home and you are not paying measured rates, it writes to you before the switch and moves you across from the following April.
• ✓Ofwat: if you do not have a water meter, your bill is not based on how much water you use. It is usually a fixed charge plus a charge based on the rateable value of your home, a valuation last updated in 1990.
• ✓CCW: if your new home already has a water meter, you must pay metered charges based on your usage and you cannot switch to an unmetered bill. Take a reading as soon as you move in.
• ✓CCW: a water company can install a meter when you move in, but not if you have already received an unmetered bill for that property. It tells you when you report the move.

Sources: Anglian Water: switching to measured charges (read 13 October 2026); Ofwat: unmetered customers (read 13 October 2026); CCW: what if I move to a property with a meter? (read 13 October 2026); CCW: can my water company install a meter before I move in? (read 13 October 2026)

• ✓Anglian Water: if you request a water meter before it gets to your area, you can move back to unmeasured rates at any point within the first 24 months of paying measured rates.
• ✓Anglian Water: once its switching programme reaches your area, you move onto metered charges, even if you previously chose to switch back.
• ✓Anglian Water: after it has switched your account, you can no longer choose to move back to unmeasured rates, even if your meter was fitted in the last 24 months, because you live in an area classed as water stressed.
• ✓Ofwat: household customers in England and Wales can choose to have a meter fitted in their homes free of charge. If a meter cannot be fitted, the company must offer an assessed charge instead.
• ✓Ofwat: in England, where the company is legally obliged to act on your request, it must begin measuring your supply within eight weeks of the day you ask.
• ✓CCW: you can usually switch back to the unmetered charge within two years if you are unhappy with the change, except for customers in areas of England where compulsory metering is introduced. Where the company publishes its own rule, as above, that is the one to go by.
• ✓CCW: you can ask for a water meter to be fitted if you rent your home in England.

Sources: Anglian Water: switching to measured charges (read 13 October 2026); Ofwat: metered customers and applying for metered charges (read 13 October 2026); Ofwat: assessed charges (read 13 October 2026); CCW: should I get a water meter fitted? (read 13 October 2026); CCW: can I ask for a water meter if I rent my home? (read 13 October 2026)

• ✓Anglian Water: LITE and Extra LITE give a discount of up to 50% on your ongoing charges, for households on low incomes who have a water meter or are happy to have one fitted for free.
• ✓Anglian Water: apply through its Extra Care Assessment, online or by calling its Extra Care team on 0800 169 3630, 8am to 8pm Monday to Friday and 8am to 4pm on Saturdays. It may ask for proof of household income or benefits.
• ✓Anglian Water: once you are on the tariff you need to keep up regular payments, and it reviews the tariff with you once a year.
• ✓CCW: every water company has a social tariff scheme which can help reduce your bills if you are on a low income, and who is eligible and the level of support varies depending on your water company.
• ✓CCW: WaterSure caps the water and sewerage bill of customers on a water meter who receive an income-related benefit and either get child benefit for three or more children under 19 or use extra water because of a medical condition.
• ✓GOV.UK: a WaterSure reform is set to come into force in early 2027. People on disability benefits become eligible where household income is below £25,745 a year, the cap moves to the lowest possible average bill, and the paid-for doctor's note goes. Scheduled, not yet in force.

Sources: Anglian Water: LITE and Extra LITE (read 13 October 2026); CCW: help with bills (read 13 October 2026); CCW: what is WaterSure? (read 13 October 2026); GOV.UK: reduced bills for around 300,000 households in WaterSure reform (read 13 October 2026)

• ✓Anglian Water: its contact centre agents take any query on WhatsApp, Monday to Friday 9am to 4pm, Saturday 8am to 3pm and Sunday 10am to 3pm.
• ✓Anglian Water: its meter installation helpline, for making or changing a meter appointment, is 0345 850 5852.
• ✓CCW: the homeowner is responsible for maintaining the water pipes on private property up to the boundary of the road. The water main, the connection up to your boundary, the outside stop tap and the meter are the company's.
• ✓Ofwat: companies are required by their licences to reimburse the cost of water lost through leakage by way of credits to your bill, a leakage allowance that can apply to water and wastewater charges. You can only claim once the leak has been repaired, and it can be refused if you did not arrange the repair within the company's timeframe.
• ✓CCW: complain to the company first and give it a chance to put things right. If it does not reply within 10 working days you may be entitled to a Guaranteed Standards Scheme payment. CCW can take the complaint on once you have a final response or have waited eight weeks, and its service is free.

Sources: Anglian Water: contact and support (read 13 October 2026); CCW: who is responsible for my water pipes? (read 13 October 2026); Ofwat: metered customers and applying for metered charges (read 13 October 2026); CCW: make a complaint (read 13 October 2026)

• ✓Taupia keeps the Anglian Water account next to your energy, broadband and mobile: what it costs, when it is due, and each housemate's share on the rule your household sets.
• ✓For energy, broadband and mobile, Taupia compares your tariff against the market and lines up a switch when one is worth it. Water is monitored only, because it cannot be switched.
• ✓Taupia is free. You pay the water company directly, as you always have, and nothing changes without your approval.