Black Friday Broadband When Moving House: What to Check

Check the new address before the offer

A broadband promotion is useful only if the service reaches your new home and starts when you need it. Enter the full address with the provider, rather than relying on availability at your old postcode. Ask whether the date shown is an estimate or a confirmed appointment, whether an engineer needs access and where the router will be delivered.

Ofcom's moving-home advice starts with checking broadband and mobile coverage at the new property. Our broadband setup guide puts those checks in order.

Ask your current provider for two written options

Before cancelling, ask what it would cost to move your existing service and what it would cost to leave it. Request the remaining minimum term, any transfer charge, whether moving starts a new contract and the earliest service date.

For a change of address, confirm how the old account will close. Ofcom's moving-home guidance says to arrange cancellation and the new service's start date when changing provider. Its One Touch Switch guide describes ordinary provider switching; ask the providers how your home move will be handled.

An early termination fee may apply during a minimum term. Some providers contribute towards exit fees, but check the conditions and evidence required before counting on that money. Use our moving-house exit-fee guide to prepare the questions for your provider.

Compare the full cost of each option

Use the same comparison period and the same speed requirement for every offer. Copy the figures from the contract summary and the promotion's terms into this worksheet.

Calculate monthly charges separately for each price period, then add one-off charges, exit fees and overlap. Keep conditional rewards on a separate line so you can also compare the cost if you do not receive them.

A Black Friday starting price can rise during the contract. Ofcom's price-rise guidance says specified increases in new contracts must be disclosed upfront in pounds and pence. Read the amounts and dates before signing. If your current minimum term is ending, compare this with renewing or switching.

Taupia can help you compare available broadband deals at the new address. Use the figures above to check whether an offer suits your move, then confirm the full contract terms, any reward conditions and the service date with the provider before ordering.

Match the contract to your tenancy

Write your tenancy end date beside the broadband minimum-term end date. If broadband runs longer, ask what happens if your next address is outside the network, already includes internet or needs a different service. Get any promised fee waiver in writing. A discounted monthly price can still be a poor fit if leaving at the end of your tenancy costs more.

Check social tariffs before choosing a promotion

If you receive Universal Credit, Pension Credit or another qualifying benefit, check Ofcom's social tariff list. Eligibility and coverage depend on the provider. Ofcom says social tariffs have no mid-contract price rises or early leaving fees. Compare the available service with your needs using our social tariff guide.

Keep a plan for a changed move date

Before ordering, ask how to amend an activation date and whether a change affects the offer or costs. Save the order confirmation and promised start date. Check mobile reception and your data allowance if you will need a hotspot while waiting. Our installation-delay guide explains what to record and how compensation eligibility works.

The guidance and linked regulator pages were checked on 20 October 2026. Check a promotion's current terms at the point of order.