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Move-home guide

How do I tell OVO I am moving house?

Short answer

Tell OVO in My OVO if you are moving in the next 28 days. It asks for your move-out date, a meter reading for that date, your new address and a phone number. OVO says it will not charge exit fees.

OVO says you cannot take your current plan to the new home, even a fixed one, but you can stay with OVO there on a new plan.

Updated

  • 28 days

    Window OVO gives for telling it about a move in My OVO

  • No exit fee

    OVO says it will not charge one when you tell it this way

  • 6 weeks

    Time a supplier has to send the final bill

See who supplies your new home

Pick your new address to see which supplier its meters are with, the price-cap rate for the home, and tariffs that can start on the day you move in.

You pick your exact address on the next screen. Nothing is priced before that.

England, Scotland and Wales. Switching is your choice: you can also stay with the current supplier.

OVO handles a move in My OVO. This is what OVO says about notice, exit fees and taking your plan with you, and the rules every supplier follows.

How do I tell OVO I am moving out?

In My OVO, with your move-out date, a reading and your new address.

  • OVO's help page says to let it know in My OVO if you are moving in the next 28 days.
  • It asks for the date you moved or are due to move out, a meter reading for that date, your new address and phone number, and your landlord's name and address if you rent.
  • Citizens Advice says to give your supplier at least 48 hours' notice before you move.
Sources (2)

Can I take my OVO plan to my new home?

Not the plan itself, OVO says, but you can stay with OVO on a new one.

  • OVO's help page says you cannot take your current OVO plan to your new home, even if you are on a fixed plan.
  • It says it will not charge you exit fees when you tell it about the move in My OVO.
  • OVO's moving home page says you can take your OVO supply to the new home by logging in to your account. Its help page says that means signing up for a new plan there.
  • Before you agree to a plan at the new address, compare it with other suppliers' tariffs for that home.
Sources (2)

When will I get my final OVO bill?

Within 6 weeks, under the rules every supplier follows.

  • OVO's pages do not give a time for the final statement after a move.
  • Citizens Advice says a supplier must send the final bill within 6 weeks and refund any credit within 10 working days of sending it, and might owe compensation if either is late.
  • Check the final bill against the reading you gave for your move-out date.
Sources (2)

What if OVO already supplies my new home?

Set up your account on OVO's home move page with a move-in reading.

  • OVO says it can set up your account right away on its home move page.
  • It asks for your move-in date and meter readings, your full name, date of birth, address, phone number and email, and Direct Debit details.
  • Until you choose a plan you are on a deemed contract on the supplier's standard tariff, Citizens Advice says. You can pick an OVO plan or switch supplier.
Sources (3)

What are the steps to move house with OVO?

Five steps, from telling OVO in My OVO to choosing a plan at the new home.

  1. 1

    Tell OVO in My OVO

    In the 28 days before you move, with your move-out date, new address and phone number.

  2. 2

    Read the meters at the old home

    OVO asks for a reading for your move-out date. Keep a dated photo.

  3. 3

    Check the final bill

    Citizens Advice says it must arrive within 6 weeks, with any credit refunded within 10 working days of it.

  4. 4

    Read the meters at the new home

    Give the readings to the new home's supplier on the day you move in, so you pay only for your own energy.

  5. 5

    Choose a plan for the new home

    Your old OVO plan does not move. Pick a new OVO plan or switch supplier.

Sources (2)

Where does Taupia fit when I move with OVO?

  • The address block above shows which supplier your new home's meters are with, the price-cap rate for the home and tariffs that can start on the day you move in, beside its council tax band, water company and broadband deals.
  • Taupia compares energy, broadband and mobile deals and switches once your household approves. Nothing changes without your approval.
  • Taupia does not set up council tax or switch water, and it does not move your OVO account: tell OVO yourself, and keep it if it suits you.
  • Taupia is free to use.
How Taupia is free to use

Moving house with OVO: common questions

Does OVO charge exit fees when I move house?

OVO's help page says it will not charge you exit fees when you let it know in My OVO that you are moving in the next 28 days, even though your plan does not move with you. Tell it before the move so the account closes on your move-out date.

Can I take my OVO fixed plan to my new home?

No. OVO says you cannot take your current plan to your new home, even if you are on a fixed plan. You can stay with OVO at the new address by logging in and setting up a new plan, or compare other suppliers' tariffs for that home first.

How do I tell OVO I am moving out?

Use My OVO, in the 28 days before you move. OVO asks for your move-out date, a meter reading for that date, your new address and phone number, and your landlord's details if you rent. Citizens Advice says to give any supplier at least 48 hours' notice.

When will I get my final OVO bill?

OVO's pages do not give a time. Citizens Advice says every supplier must send the final bill within 6 weeks of you moving out and refund any credit within 10 working days of sending it. If either is late, the supplier might owe you compensation.

What does OVO need if it supplies my new home?

OVO says it can set up your account on its home move page. It asks for your move-in date and meter readings, your full name, date of birth, address, phone number and email, and Direct Debit details. You can also switch supplier once you have moved in.

The rest of the move

OVO's own pages, the regulator's advice and the guides for the other bills.

Start here

Setting up gas and electric when you move

Recommended

Your first energy account at the new home: readings, dates and the first bill.

Official references

Setting up the bills at your new home?

Pick your new address above to see who supplies its meters, the price-cap rate and tariffs that can start on moving day, beside its council tax and water. Taupia is free, and nothing changes without your approval.

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Taupia. "How do I tell OVO I am moving house?". Last updated 13 November 2026. https://taupia.com/move-home/ovo-moving-home