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Move-home guide

How do I tell Octopus Energy I am moving house?

Short answer

Tell Octopus through your online account, ideally as early as you can: it asks for the new address, your moving dates and closing and opening meter readings. If you take Octopus with you, it says your tariff and Direct Debit stay the same. Intelligent Octopus Go and Flux cannot move, so you reapply after moving.

If you leave, email Octopus your move-out date and closing readings; it says the final bill comes 7 to 10 days later.

Updated

  • Online account

    Where Octopus asks you to tell it about the move

  • 7 to 10 days

    When Octopus says the final bill arrives if you leave

  • 48 hours

    Minimum notice Citizens Advice says to give any supplier

See who supplies your new home

Pick your new address to see which supplier its meters are with, the price-cap rate for the home, and tariffs that can start on the day you move in.

You pick your exact address on the next screen. Nothing is priced before that.

England, Scotland and Wales. Switching is your choice: you can also stay with the current supplier.

Octopus handles moves through your online account, whether you take it with you or leave it behind. This is what it asks for, what happens to your tariff, and the timings every supplier must meet.

How do I tell Octopus I am moving house?

Through your online account, whether or not you take Octopus with you.

  • Octopus asks you to tell it through your online account, whether or not you want to take it to your new home.
  • It asks for the new address, the date you move out and the date you move in, and closing readings for the old home and opening readings for the new one.
  • Octopus says to let it know as early as you can, so the new home can be supplied from the day you move in, but that less notice, or telling it after the move, is fine too.
  • Your supply does not stop when you move: Octopus says the existing supplier keeps supplying a home until it is told otherwise.
Sources (2)

Can I take my Octopus tariff to my new home?

Usually, with the same Direct Debit. Intelligent Octopus Go and Flux are the exceptions.

  • Octopus says that if you take it with you, your tariff and your Direct Debit amount stay the same, and it reviews the payment once it knows your usage at the new home.
  • Smart tariffs can move if the new home meets the eligibility rules, and a fixed-term tariff keeps the same prices and end date, Octopus says.
  • Intelligent Octopus Go and Intelligent Octopus Flux cannot move: you remove the old devices from your account and reapply once you have moved in.
  • After the move, Octopus sends a bill showing the end of usage at the old home and the start of usage at the new one.
Sources (1)

What if I do not take Octopus with me?

Email Octopus your move-out date and readings. The final bill follows within days.

  • Octopus says to email it your move-out date, your closing meter readings and, if you can, the name and contact details of whoever is moving in.
  • It says you can expect a final bill 7 to 10 days after you move out.
  • Citizens Advice says the legal limit is 6 weeks for a final bill, and 10 working days to refund any credit after it is sent.
Sources (2)

What if Octopus already supplies my new home?

Octopus gets in touch, and you start on its variable tariff.

  • Octopus says it will get in touch, and that you can get ahead with its online move-in system: enter the postcode, pick the address and it does the rest.
  • When you first move in, you are on Flexible Octopus, its variable tariff, Octopus says.
  • Read the meters on the day you move in. Citizens Advice says you are on a deemed contract until you choose a tariff, and you can compare and switch.
Sources (3)

What are the steps to move house with Octopus?

Four steps, from your online account to the bill after the move.

  1. 1

    Tell Octopus in your online account

    Give the new address and both moving dates, as early as you can.

  2. 2

    Give closing and opening readings

    Read the meters at the old home on the day you leave and at the new home on the day you arrive.

  3. 3

    Check what happens to your tariff

    Most tariffs and your Direct Debit move with you; Intelligent Octopus Go and Flux need a new application.

  4. 4

    Check the bill after the move

    Octopus sends a bill showing the end of usage at the old home and the start at the new one.

Sources (2)

Where does Taupia fit when I move with Octopus Energy?

  • The address block above shows which supplier your new home's meters are with, the price-cap rate for the home and tariffs that can start on the day you move in, beside its council tax band, water company and broadband deals.
  • Taupia compares energy, broadband and mobile deals and switches once your household approves. Nothing changes without your approval.
  • Taupia does not set up council tax or switch water, and it does not move your Octopus Energy account: tell Octopus Energy yourself, and keep it if it suits you.
  • Taupia is free to use.
How Taupia is free to use

Moving house with Octopus Energy: common questions

How much notice does Octopus need when I move house?

Octopus says to tell it as early as you can, so the new home can be supplied from the day you move in, but that less notice, or telling it after you have moved, is fine. Citizens Advice suggests at least 48 hours' notice to any supplier.

Can I take my Octopus tariff with me when I move?

Usually. Octopus says your tariff and Direct Debit stay the same when you take it with you, and a fixed-term tariff keeps its prices and end date. Intelligent Octopus Go and Intelligent Octopus Flux cannot move: you reapply once you have moved in.

When will I get my final Octopus bill?

If you are not taking Octopus with you, it says to expect the final bill 7 to 10 days after you move out. Citizens Advice says suppliers must send a final bill within 6 weeks and refund any credit within 10 working days of sending it.

What tariff am I on if I move into an Octopus home?

Octopus says new occupants start on Flexible Octopus, its variable tariff, when they first move in. Read the meters on the day you arrive and give Octopus the readings. You can then choose another Octopus tariff or switch supplier.

The rest of the move

Octopus Energy's own pages, the regulator's advice and the guides for the other bills.

Start here

Setting up gas and electric when you move

Recommended

Your first energy account at the new home: readings, dates and the first bill.

Official references

Setting up the bills at your new home?

Pick your new address above to see who supplies its meters, the price-cap rate and tariffs that can start on moving day, beside its council tax and water. Taupia is free, and nothing changes without your approval.

Start with your postcodeBack to move-home hub
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Cite this page

Taupia. "How do I tell Octopus Energy I am moving house?". Last updated 1 November 2026. https://taupia.com/move-home/octopus-energy-moving-house